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1) What is your
hourly rate?
a. AB&R Plumbing does not charge by
the hour, we charge by the job and
YOU will know how much we are
charging for each job BEFORE we
start any work. The benefit is
catered to the consumer. If the job
takes longer than expected, you
don’t pay a dime more.
b. The management at AB&R Plumbing
has spent countless man-hours
creating a flat-rate price book that
makes sense for both you the
consumer and AB&R Plumbing.
2) Do you charge for travel time?
a. Not inside Orange County. Our
primary service area is inside
Orange County (but we will go
farther) so that we don’t have to
charge travel time.
3) Do you charge for overtime?
a. No, AB&R Plumbing does not charge
for overtime work. Because we do not
charge by the hour, there is no
overtime. To fix a leak at 2:00 AM
will cost the same as fixing the
same leak would at 2:00 PM.
b. This policy is another great
benefit you as the consumer have by
hiring AB&R Plumbing. NO OVERTIME
CHARGES!!
4) If you give me a quote, will you
ever exceed that price?
a. Not for the work listed on the
quote.
b. Sometimes we will run into
unusual situations after we start
the job that may require additional
work. We will always stop, inform
you of the situation and complete
another quote for any price changes.
We will always present them to you
for approval.
5) What is your normal response
time?
a. For emergency calls, we have a
response time of 60 minutes or less.
In some cases we can be onsite
within 20 minutes! (we cannot be
held responsible for traffic,
weather or other unforeseen items)
b. For service calls that are
scheduled during normal business
hours, we try and provide all of our
clients with a 3 hour “window of
time” for us to arrive. This allows
you the consumer time to make any
necessary arrangements and allows
our Technicians plenty of time to
complete any unexpected repairs on
their previous calls.
c. Our office staff is in constant
communication with our Technicians
to help expedite them to your home
or office ASAP!
6) Are you a licensed contractor?
a. Yes. AB&R Plumbing is a licensed
plumbing contractor (C-36) in the
state of California. Our license
number is 877273. Please feel free
to go to the Contractor’s State
License Board (CSLB) website to
check us out at
www.cslb.ca.gov
b. Remember, if an unlicensed
contractor completes work on your
home, and anything goes wrong, you
may have a problem with your
insurance company paying for any
related damages! (and he definitely
doesn’t have any!)
7) Do you have insurance?
a. Yes. AB&R Plumbing carries
General Liability insurance,
Workman’s Compensation insurance and
insurance on all our vehicles.
b. For all of our Property
Management clients, we can provide
all necessary waiver of subrogation
endorsements as well as the “added
insured” endorsement your firm may
require.
8) What if I need something done in
an emergency and you don’t have the
parts on your truck?
a. We have priority access to our
supply houses in emergency
situations. If we don’t have it, and
it is not available at local home
improvement warehouse, we can
contact a local supply house and
gain access to the require material.
b. This assumes it is not a
specialty order item, and there is a
nominal charge for this exclusive
service.
9) Are your Technicians
sub-contractors or employees?
a. AB&R Plumbing only has employees.
All our employees must be drug-free
and must pass a stringent criminal
background check as well. Each
individual hired by AB&R Plumbing is
a qualified person to properly
represent our company. We DO NOT
subcontract work or operate as a
“broker”.
10) What payment methods does your
company accept?
a. AB&R Plumbing accepts personal
checks, Visa, Mastercard and cash.
b. For approved clients, we also
offer Net 30 billing, as an
additional service; OAC. |
